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All orders are checked before packaging. If you do receive a damaged product or a defect occurs, please contact contact@avanavietnam.com as soon as possible. After your return has been accepted, we'۪ll process your refund by the same method you used to pay within 14 days after your returned item(s) received our Headquarter in Da Nang/Vietnam. Refunds will be issued to the original method of payment. Shipping costs will not be refunded. After your return has been accepted, we'۪ll process your refund by the same method you used to pay within 14 days after your returned item(s) received/ Refunds will be issued to the original method of payment. Shipping costs will not be refunded.

All orders are shipped from Hoi An Town We offer free standard shipping within Vietnam. For other countries, shipping rates are calculated at the end of the checkout and send by email.. Express shipping is also an option. We don�۪t process or deliver orders during weekends and national holiday. Every order placed on Friday after 3pm, Saturday Sunday and National holiday will be processed on the following working day. We can�۪t be held responsible for delay due to the weather. If the shipping address is in a DAP (Delivered at Place) country, the customer is responsible for payment of the additional duties, such as Import fees, taxes, brokerage fees, handling fees and/or other duties specific to the destination Country in order to receive your order. In any case the package does not get cleared, and returned to us, the costs will be deducted from the refund.