Shipping, returns & payment methods

SHIPPING:

All orders are shipped from Da Nang City.  We offer free standard shipping within Vietnam. For other countries, shipping rates are calculated at the end of the checkout and send by email. You ll Find our PDF with shipping rates and our postal holidays. Express shipping is also an option.

By 2020 we need to apply the covid tax.

We don’t process or deliver orders during weekends and national holidays.  Every order placed on Friday after 3 pm, Saturday Sunday and National holiday will be processed on the following working day. We can’t be held responsible for the delay due to extreme weather conditions or lockdowns during the epidemic.
 

If the shipping address is in a DAP (Delivered at Place) country, the customer is responsible for payment of the additional duties,  such as import fees, taxes, brokerage fees, handling fees, and/or other duties specific to the destination Country in order to receive your order.  In any case, the package does not get cleared and returned to us, the costs will be deducted from the refund. If packages are destroyed, the customer is 

fully responsible.

Download our PDF to see what the shipping fee to your country will be:

 

 

REFUND & RETURN POLICY: 

 

 

FAULTY GOODS

All orders are checked before packaging. If you do receive a damaged product or a defect occurs, please contact Customer Care as soon as possible. For items purchased at other stores than our Official OnlineStore, please contact the store of purchase.

PAYMENT METHODS:

Please get in touch with our Customer Service to discuss the possibilities.

We currently accept PayPal payment methods. We suggest sending us, prior to paying on PayPal, a quick notification on what item you like to order. To avoid you are choosing/ paying items out of stock. This always can happen,  due to a delay in updating the inventory. We appreciate your understanding. We are a small-scale enterprise and all our items are unique.

Your card is charged and your order is accepted as soon as you receive our Order Confirmation by e-mail.  If you did not receive this e-mail, please contact Customer Care.