Terms & Conditions

1 TERMS & CONDITIONS

2 GENERAL CONDITIONS

3 SHIPPING & RETURNS

4 PAYMENT

5 REFUNDS

6 PRIVACY POLICY

7 CONTACT/CUSTOMER SERVICE 


 

1 TERMS & CONDITIONS

 

Welcome to the avanavietnam.com. terms and conditions, which apply to all items ordered from our online shop. Please read through them carefully before placing your order. By using this website and/or placing an order you agree to be bound by the terms and conditions set out below. Please also read our Privacy Policy regarding personal information provided by you.

 

Before placing an order, if you have any queries relating to these terms and conditions, please contact our AVANA team (avanavietnam@gmail.com)

 

2 GENERAL CONDITIONS

 

By using this site, you certify that you are at least the age of majority, or that you have given us your consent to allow any of your minor dependents to b able to proceed an order on our webstore.

 

ACCEPTANCE OF ORDER 

 

Please note that upon placing an order, a receipt is mailed confirming the purchase intent. This receipt does not constitute a contract, and orders may be canceled at any time due to insufficient stock, inability to authorize a credit card, suspicion of fraudulent intent, order to appear to be placed by dealers, resellers or distributors or any other reason. 

Please note that AVANA Vietnam has the right to refuse or cancel any orders whether or not your credit card has been charged. If your credit card has already been charged  and your order is cancelled, AVANA will refund the credit back to your credit card and inform you of this by email.

 

STOCK AVAILABILITY

 

We do our best to keep the available stock accurate. Please understand that many of our featured items are offered in limited quantities.However it may happen that you purchased an item out of stock. In that case, we will contact you to via your contact details to refund the order or give information about re-making and delivery or find another exchange.

Please note that in this case, delivery time will vary depending on the Availability of the materials needed.

 

LIMITATION OF LIABILITY

 

We publish information on our site/mobile app as a convenience to you. Given the unpredictability of technology and the online environment, AVANA Vietnam does not warrant that the functions or operation of this website will be uninterrupted or error-free, that defects will be corrected, or that this site or the server that makes it available will be free of viruses or other harmful elements. As a visitor to and a user of our website, you must assume full responsibility for any costs associated with the servicing of equipment used in connection with the use of our website. As a visitor to and a user of this website, you, in effect, agree that your access will be subject to the terms and conditions set forth in this legal notice and that access is undertaken at your own risk. AVANA shall not be liable for damages of any kind related to your use of or inability to access this website.

 

INDEMNIFICATION

 

You agree to indemnify, defend, and hold harmless AVANA VIETNAM, its officers, directors, employees, agents, licensors and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person 

accessing the site using your Internet account.

 

FIND YOUR SIZE

 

Most of AVANAs Designs are gender and size free. All sizes and measurements are approximate; however we do make every effort to ensure they are as accurate as possible.

 

We reserve the right to change at any time any of the details of the items on the site, including prices, colors and sizes.

 

PERSONAL INFORMATION

 

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store.  You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

 

PRODUCT INFORMATION

 

AVANA’s products displayed on the website are available at the AVANA CONCEPT STORE 260 Tran Phu, Hai Chau, Da Nang. Please keep in mind that our webshop does not carry every item that you would find in our stores and vice-versa.

 

 

3 SHIPPING AND RETURNS

 

SHIPPING

All orders are shipped from our Headquarter in Da Nang City.  We offer free standard shipping within Vietnam. For other countries, shipping rates are calculated at the end of the checkout and send by email. You will find our PDF with shipping rates as well as our postal holidays. Please don't hesitate to contact us if you want an Express shipping for additional pricing. 

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay of the shipment of your order, we will contact you via email. We don’t process or deliver orders during weekends and national holidays.  Every order placed on Friday after 3pm, Saturday Sunday and National holiday will be processed on the following working day. We can’t be held responsible for delays due to the weather.

 

 

RETURN POLICY

You can return any ordered product within 14 days of delivery.  To return your product, please mail the item to: 

AVANA Concept Store, 260 Tran Phu, Hai Chau District, Da Nang City, 550000  Vietnam

We ask that items are returned clean, unworn and with all their tags attached.Returns should be in their original state, unused and unwashed. Naturally any faulty items can be returned. Any non-faulty items that are not in a condition suitable for resale (i.e. used, washed, soiled or damaged), will not be refunded and will be sent back to you.

 

For return shipments, please note that we are not responsible for returned products, until they arrive in our store. We understand that not all purchases made in our online store can meet your expectations. However, we have the right to refuse any further orders after repeated returns.

 

4 PAYMENT 

 

The prices of Products on the Site/Application are quoted in USD. Prices include VAT but exclude delivery costs, which will be added (at the cost shown) to the total amount due once you have selected your chosen different delivery method.

 

Prices and delivery costs are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Confirmation.

 

AVANA only accepts payment by Bank Transfer or via PayPal.

 

PAYPAL

 

Once your order is shipped, we will take payment from the credit/debit card registered to your PayPal account.

 

PayPal is available in the majority of our markets, for further information about PayPal or to register an account please visit paypal.com.


 

BANK TRANSFER

 

ACCOUNT HOLDER ‘S NAME: HKD BUON BAN MY NGHE A VA NA

ACCOUNT NUMBER:  040061480570 (VNĐ)   

BANK NAME: SAI GON THUONG TIN COMMERCIAL JOINT STOCK BANK- SACOMBANK DA NANG BRANCH

ADDRESS: 130 BACH DANG STREET, HAI CHAU DISTRICT, DA NANG CITY

SWIFT CODE: SGTTVNVX.

 

Your card is charged as soon as you receive our Order Confirmation by email. If you did not receive this email, please contact Customer Care. We reserve the right to decline an order at our discretion.

 

5 REFUNDS

After your return has been accepted, we’ll process your refund by the same method you used to pay within 14 days after your returned item(s) received our Headquarter in Da Nang/Vietnam. Refunds will be issued to the original method of payment. Shipping costs will not be refunded.

 

FAULTY GOODS

All orders are checked before packaging. If you do receive a damaged product or a defect occurs, please contact contact@avanavietnam.com as soon as possible. For items purchased at other stores than our website avanavietnam.com, please contact the store of purchase.

 

6 PRIVACY POLICY

AVANA at (hereinafter “HKD BUON BAN MY NGHE A VA NA”) is responsible for the processing of your personal data on the website www.avanavietnam.com. You can also modify them through your personal member area. At all times, we will offer you the opportunity 

to unsubscribe out of any service or update to which you have subscribed, if you change your mind. If you decide you no longer want marketing communications, you can opt out by unsubscribing the link shown in the received mail or within your members account. 

 

SECURITY AND CONFIDENTIALITY

 

AVANA has developed technically and organizationally appropriate security measures in order to avoid the destruction, loss, forgery, modification, forbidden access and mistaken communication to third parties as well as every other unauthorized processing of the collected personal data.

 

AVANA may never be held liable for any direct or indirect damage that results from a wrong or illegal handling of the personal data by a third party. AVANA warns you that the website can include links, hyperlinks or references to other websites, whom are not controlled or managed by AVANA and to which this Privacy Policy does not apply. AVANA is not liable for the content of these websites, or for the offers, products and services offered by those. AVANA advises you to carefully read the Privacy Policy of every website that you visit, given that these rules can differ from the present Privacy Policy.

 

 

COOKIES

 

Our website uses Cookies and similar technologies to distinguish your preferences from those of the other users of our website. This allows us to offer you a better experience when you visit our website and to optimize our online store in the meantime. If you wish to find out more about removing or blocking cookies, we recommend this website for further information: http://www.aboutcookies.org/Default.aspx?page=2.

 

INTELLECTUAL PROPERTY RIGHTS

 

All content included on this site, such as works, images, pictures, dialogues, music, sounds, videos, documents, drawings, figures, logos, menus, web pages, graphics, colors, schemes, tools, fonts, designs, diagrams, layouts, methods, processes, functions and software (collectively, “Content”), is the property of AVANA vietnam and is protected by national and international copyright and other intellectual property laws. 

You may not reproduce, publish, distribute, display, modify, create derivative work from, or exploit in any way, in whole or in part, the content without the prior express written consent of  AVANA vietnam as the case may be. You may, however, download or electronically copy and print any of the page contents displayed on the site, but please remember that these are available for your personal, noncommercial use only. Should you choose to download, copy, or forward any site materials via email, no right, title, or interest in those materials will be transferred to you.

 

 

7 CONTACT/CUSTOMER SERVICE

 

You can reach our store assistants via email: contact@avanavietnam.com

We aim to answer all your questions within a working day.

 

For any mail, please use our Headquarter’ s address: 

 

AVANA Vietnam 

260 Tran Phu, 

Phuoc Ninh, Hai Chau

Da Nang City 550000  

Viet Nam

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